TERMS AND CONDITIONS

My Last Goodbye Limited and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. These policies are effective from the 1st December 2013.

Shipping

We currently only deliver to the following London and Home Counties postcodes: WD, HA, UB, HP9, HP8, NW9, NW10, SL9, SL0, SL3, N1. Delivery to these postcodes is free of charge. Orders from outside of these areas will usually be rejected. Our UK-wide service is scheduled for launch in April 2015.

We prefer to deliver directly to funeral homes, crematoriums and burial grounds.

Please ensure that you enter full and accurate details, including the address and the postal code, of the recipient. My Last Goodbye Limited will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.

Cancellations

You are able to cancel your order without charge up to 48 hours prior to your selected delivery date and time. Cancellations made with 48 hours of your selected delivery date and time will be charged in full. Notice of cancellation of an order should be sent as soon as possible to orders@mylastgoodbye.co.uk. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Products

Some flowers are seasonable or may be subject to limited availability and therefore all products are subject to availability. We may need to substitute the variety of flower from time to time. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent quality without notice. We may deliver certain flower products in bud to ensure longer life. My Last Goodbye does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by My Last Goodbye Limited itself is not as described, your sole remedy is to request a refund.

Returns

As floral tributes for funerals are perishable goods we are unable to accept returns. If you have any concerns regarding the condition of the goods you receive please email us at orders@mylastgoodbye.co.uk. We will do our upmost to put right any issues that you have. Due to the perishable nature of most of our products you are advised to make any complaint within one working day of the delivery date of your products

Prices

The price payable for the products that you order is shown on the My Last Goodbye website. Our prices are shown inclusive of sales taxes and delivery. If the price of a product is incorrectly shown and is higher than stated, we will either send you an email informing you of the new price and asking you if you want to proceed with your order or we will cancel the order and inform you. If the price of a product is lower than stated on the My Last Goodbye website, we will send you the product and charge you the lower price.

Payment

We accept payment by Paypal, credit card and debit card. Unless you hold Partner status, we will not dispatch a product until we have received payment from you. If for any reason payment is refused after we have dispatched the products we will have the right to request the payment from you. If you hold Partner status you will be invoiced in arrears and payment will be due in accordance with the agreed commercial terms or if no such terms are agreed then you will be invoiced monthly and shall have 30 days to pay in full. Late payments shall be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Privacy

My Last Goodbye is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. My Last Goodbye may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

We do not store credit or debit card data. All card information input into this site bypasses our servers and is securely stored and processed by a third party specialised in the secure handling financial data.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail.

We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email: enquiries@mylastgoodbye.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Electronic Communications

When you visit mylastgoodbye.co.uk or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of My Last Goodbye Limited or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of My Last Goodbye Limited, with copyright authorship for this collection by My Last Goodbye Limited, and protected by international copyright laws.

Trade Marks

My Last Goodbye Limiteds trademarks and trade dress may not be used in connection with any product or service that is not My Last Goodbye Limiteds, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits My Last Goodbye. All other trademarks not owned by My Last Goodbye or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by My Last Goodbye Limited or its subsidiaries.

Licence and Site Access

My Last Goodbye grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of My Last Goodbye Limited. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of My Last Goodbye Limited. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of My Last Goodbye Limited and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing My Last Goodbye Limiteds name or trademarks without the express written consent of My Last Goodbye Limited. Any unauthorized use terminates the permission or license granted by My Last Goodbye Limited. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of My Last Goodbye Limited so long as the link does not portray My Last Goodbye Limited, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any My Last Goodbye Limited logo or other proprietary graphic or trademark as part of the link without express written permission.

Partner Accounts

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. My Last Goodbye and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Emails and Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. My Last Goodbye Limited reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant My Last Goodbye and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant My Last Goodbye Limited and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify My Last Goodbye Limited or its associates for all claims resulting from content you supply. My Last Goodbye has the right but not the obligation to monitor and edit or remove any activity or content. My Last Goodbye Limited takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk Of Loss

All items purchased from My Last Goodbye are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY MY LAST GOODBYE LIMITED ON AN "AS IS" AND "AS AVAILABLE" BASIS. MY LAST GOODBYE LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MY LAST GOODBYE LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MY LAST GOODBYE LIMITED DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM MY LAST GOODBYE LIMITED ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MY LAST GOODBYE LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting MyLastGoodbye.co.uk, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and My Last Goodbye Limited or its associates.

Disputes

Any dispute relating in any way to your visit to MyLastGoodbye.co.uk or to products you purchase through My Last Goodbye Limited shall be submitted to confidential arbitration in the United Kingdom except that, to the extent you have in any manner violated or threatened to violate My Last Goodbye Limiteds intellectual property rights, My Last Goodbye Limited may seek injunctive or other appropriate relief in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the UK Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, and Severability

These policies govern your visit to the My Last Goodbye website. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: enquiries@mylastgoodbye.co.uk